Retail Assistant Manager — Lead Customer Experience

LOFT; Upper Arlington (OH); On-site; USD 2,080,000 - 2,493,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Merchandise discounts

Professional development

Opportunities for advancement

Monthly bonuses

Community impact

Job summary

LOFT is hiring an Assistant Manager to support customer experience and shape a strong store culture at The Shops on Lane Avenue in Upper Arlington, OH. You will lead on the sales floor, model the brand’s behaviors, and coach associates to deliver exceptional customer connections.

The role emphasizes hospitality with customers and teammates, omnichannel service, and active involvement in recruiting and developing talent under the Store Manager.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.

Responsibilities

• Support customer experience and shape a strong store culture for associates.
• Lead on the sales floor and model the brand's behaviours to engage customers.
• Educate and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS proficiency

Business acumen

Tools

Point-of-sale system

Job description

LOFT is hiring an Assistant Manager to support customer experience and shape a strong store culture at The Shops on Lane Avenue in Upper Arlington, OH. You will lead on the sales floor, model the brand’s behaviors, and coach associates to deliver exceptional customer connections.

The role emphasizes hospitality with customers and teammates, omnichannel service, and active involvement in recruiting and developing talent under the Store Manager.