Retail Assistant Manager: Lead Brand Experience & Community

Madewell; Durham (NC); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay

Employee discount 60%

Paid time off

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Discounts on travel and tech

Job summary

Madewell is seeking an Assistant Manager to join the leadership team and drive profitability through customer connections, brand loyalty, and community engagement. You will coach sales staff, support store operations, and partner with leadership to adapt strategies for business success.

You will help recruit and train team members, curate a collaborative work environment, and ensure the store consistently exceeds goals while delivering exceptional customer service.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Ability to coach and develop sales staff and provide feedback.
• Strong brand and customer connection skills.

Responsibilities

• Support Store Director to impact business results and profitability.
• Own designated division: Visual Merchandising, Operations, HR, Service & Selling.
• Manage store operations, systems and technology with accountability.
• Assist recruiting and training efforts as needed.
• Collaborate to create a collaborative working environment.
• Ensure the team exceeds goals and provides best-in-class service.
• Lead product knowledge sessions to elevate customer connections.
• Engage the community and drive loyalty through events.
• Step into various roles on the sales floor when required.

Skills

Retail management

Team leadership

Customer service

Flexibility

Problem solving

Job description

Madewell is seeking an Assistant Manager to join the leadership team and drive profitability through customer connections, brand loyalty, and community engagement. You will coach sales staff, support store operations, and partner with leadership to adapt strategies for business success.

You will help recruit and train team members, curate a collaborative work environment, and ensure the store consistently exceeds goals while delivering exceptional customer service.