Retail Assistant Manager - Elevate Customer Experience

Knitwell Group; Edinburgh (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development and careerAdv

Community impact through partnerships

Job summary

Knitwell Group seeks an Assistant Manager at Store Edinburgh Premium Outlets in Edinburgh, IN to lead the customer experience and nurture a strong store culture. This role focuses on coaching associates, driving sales, and embodying the brand on the sales floor.

You will support the Store Manager in recruiting, training, and delivering exceptional omnichannel service while ensuring operational and financial discipline. Regular full-time position with employee benefits.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset in customer and associate interactions.
• Proficiency with a point-of-sale system.
• Strong business acumen and ability to drive results with action plans.
• Proactive decision-maker.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors.
• Coach and develop associates to create genuine connections.
• Foster an inclusive store environment for all associates.
• Use reporting to drive operational excellence and financial discipline.
• Support Store Manager in recruiting, hiring, and developing talent.
• Build productive relationships through listening and collaboration.

Skills

Retail management

Customer service

Team leadership

Point-of-sale proficiency

Decision making

Tools

POS system

Job description

Knitwell Group seeks an Assistant Manager at Store Edinburgh Premium Outlets in Edinburgh, IN to lead the customer experience and nurture a strong store culture. This role focuses on coaching associates, driving sales, and embodying the brand on the sales floor.

You will support the Store Manager in recruiting, training, and delivering exceptional omnichannel service while ensuring operational and financial discipline. Regular full-time position with employee benefits.