Retail Assistant Manager — Drive Customer Experience

R301US Hibbett Retail, Inc.; Slidell (LA); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear is seeking an Assistant Manager in Slidell, LA to support store operations and lead in the Manager’s absence. The role emphasizes selling, restocking, merchandising and staff guidance to ensure outstanding service.

Qualified applicants will have 1-3 years in retail and strong interpersonal skills, with comfort working in a fast-paced environment. The position requires leadership and a focus on profits and customer satisfaction.

Qualifications

• Experience working in a retail environment.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett, consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Uphold all company policies and standards as listed in manuals and memos.
• Protect the company’s assets and financial information by ensuring internal controls and reporting suspected fraud.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team leadership

Self-starter

Attention to detail

Team-player

Job description

Hibbett I City Gear is seeking an Assistant Manager in Slidell, LA to support store operations and lead in the Manager’s absence. The role emphasizes selling, restocking, merchandising and staff guidance to ensure outstanding service.

Qualified applicants will have 1-3 years in retail and strong interpersonal skills, with comfort working in a fast-paced environment. The position requires leadership and a focus on profits and customer satisfaction.