Retail Assistant Manager - Customer Service & Leadership

Hibbett, Inc.; Arkansas; On-site; USD 18,000 - 25,000; Full time

Job summary

Hibbett, Inc. is seeking an Assistant Manager for our Operations team. This role supports the Store Manager in daily store operations, merchandising, and customer service, ensuring goals are met and policies are followed.

The Assistant Manager assists in employee training, inventory control, and delivering outstanding service to customers. It requires strong leadership, communication, and a team-first attitude.

Qualifications

• Experience in retail footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage a team and support store goals.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Lead store operations in the Store Manager's absence.
• Support recruiting, training, and evaluating store personnel.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to support profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Deliver outstanding customer service and promote merchandise.
• Uphold company policies and internal controls.

Skills

Customer service

Interpersonal skills

Communication

Team leadership

Retail experience

Job description

Hibbett, Inc. is seeking an Assistant Manager for our Operations team. This role supports the Store Manager in daily store operations, merchandising, and customer service, ensuring goals are met and policies are followed.

The Assistant Manager assists in employee training, inventory control, and delivering outstanding service to customers. It requires strong leadership, communication, and a team-first attitude.