Retail Assistant Manager – Customer Service & Ops Lead

R301US Hibbett Retail, Inc.; Waco (TX); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett Retail, Inc. in Waco, Texas is seeking an Assistant Manager to support store operations and leadership. You will assist in selling, stocking, merchandising, and scheduling while guiding staff and ensuring excellent customer service.

The role requires retail experience, strong communication, and a proactive approach to achieving store goals. You will be trained in Store Manager responsibilities and may step in during absences.

Qualifications

• Experience in a retail environment is preferred, footwear/apparel is a plus.
• 1-3 years of customer service experience required.
• Strong interpersonal and communication skills are essential.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and achieving goals.
• Self-starter with initiative and attention to detail.
• Team player who delivers outstanding customer service.

Responsibilities

• Assist Store Manager in controlling store assets and operations.
• Help establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Conduct store leadership in Store Manager's absence.
• Assist in recruiting, training, and evaluating staff.
• Provide knowledge and guidance to employees and customers across departments.
• Monitor inventory, sales, and expenses to support profitability.
• Direct staff to meet department responsibilities and standards.
• Maintain high-quality customer service per policies and manuals.

Skills

Retail experience

Customer service

Interpersonal skills

Communication

Team leadership

Fast-paced

Self-starter

Attention to detail

Team player

Job description

Hibbett Retail, Inc. in Waco, Texas is seeking an Assistant Manager to support store operations and leadership. You will assist in selling, stocking, merchandising, and scheduling while guiding staff and ensuring excellent customer service.

The role requires retail experience, strong communication, and a proactive approach to achieving store goals. You will be trained in Store Manager responsibilities and may step in during absences.