Retail Assistant Manager: Customer Service & Ops Lead

JD Sports NA; Visalia (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

Hibbett I City Gear is seeking an Assistant Manager at our Visalia, CA location to support the Store Manager in daily operations and customer service excellence. This role emphasizes knowledge of product areas, policy adherence, and merchandising.

You will oversee store activities, supervise staff in the manager's absence, and ensure profitability through proactive inventory and service standards. Strong communication and multitasking are essential.

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Uphold all company policies, procedures and standards as listed in manuals and memos.
• Protect assets and financial information by ensuring internal controls and reporting potential fraud.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team leadership

Self-starter

Attention to detail

Team player

Job description

Hibbett I City Gear is seeking an Assistant Manager at our Visalia, CA location to support the Store Manager in daily operations and customer service excellence. This role emphasizes knowledge of product areas, policy adherence, and merchandising.

You will oversee store activities, supervise staff in the manager's absence, and ensure profitability through proactive inventory and service standards. Strong communication and multitasking are essential.