Retail Assistant Manager: Customer Service & Ops Lead

JD Sports NA; Stockbridge (MA); On-site; USD 17,000 - 24,000; Full time

Job summary

Hibbett I City Gear in Stockbridge, GA is seeking an Assistant Manager to support the Store Manager and drive store operations. You will lead customer service, merchandising, restocking, scheduling, and training to help achieve sales goals while protecting assets.

This role requires 1–3 years in retail, strong communication, and the ability to work in a fast-paced environment. You will supervise in the Store Manager's absence and uphold company standards.

Qualifications

• Retail experience in footwear/apparel preferred.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative and reliability.

Responsibilities

• Assist Store Manager in selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of store in Store Manager's absence.
• Provide guidance to employees and customers in all departments when necessary.
• Maintain and promote exceptional customer service per the manuals.

Skills

Customer service

Team leadership

Communication

Attention to detail

Job description

Hibbett I City Gear in Stockbridge, GA is seeking an Assistant Manager to support the Store Manager and drive store operations. You will lead customer service, merchandising, restocking, scheduling, and training to help achieve sales goals while protecting assets.

This role requires 1–3 years in retail, strong communication, and the ability to work in a fast-paced environment. You will supervise in the Store Manager's absence and uphold company standards.