Retail Assistant Manager: Customer-Centric Team Leader

R301US Hibbett Retail, Inc.; Tahlequah (OK); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear Tahlequah, OK is seeking an Assistant Manager to support the Store Manager with daily operations, merchandising and customer service across departments. The role involves implementing store goals while upholding policies and standards and serving customers with a high level of service.

The Assistant Manager will act in the Store Manager's absence and help with staffing, scheduling, and training to drive profitability in a fast-paced retail environment.

Qualifications

• Experience working in retail, preferably footwear/apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead a team and meet goals.
• Self-starter with initiative and attention to detail.
• Team-player with passion for service and selling.

Responsibilities

• Assist the Store Manager in controlling assets of the store.
• Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume store responsibilities in the Store Manager's absence.
• Assist in recruiting, training, and evaluating personnel.
• Provide knowledge and guidance to employees and customers.
• Monitor inventory, sales, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities are completed.
• Keep the Store Manager informed about inventory movement and trends.
• Maintain high-quality customer service per company manuals.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Uphold company policies and procedures as listed in manuals.
• Protect assets and financial information; report fraud risk.

Skills

Retail experience

Customer service

Interpersonal skills

Team leadership

Initiative

Attention to detail

Multi-tasking

Job description

Hibbett I City Gear Tahlequah, OK is seeking an Assistant Manager to support the Store Manager with daily operations, merchandising and customer service across departments. The role involves implementing store goals while upholding policies and standards and serving customers with a high level of service.

The Assistant Manager will act in the Store Manager's absence and help with staffing, scheduling, and training to drive profitability in a fast-paced retail environment.