Retail Assistant Manager: Customer Experience & Operations

R301US Hibbett Retail, Inc.; Shawnee (OK); On-site; USD 29,904,000 - 42,591,000; Full time

Job summary

Hibbett I City Gear in Shawnee, Oklahoma is seeking an Assistant Manager to support store operations and leadership. The role covers assisting the Store Manager, mentoring staff, and delivering outstanding customer service while promoting merchandise.

In the Store Manager’s absence, you will assume supervisory duties and help implement store goals and policies. The ideal candidate has 1–3 years of customer service experience, strong communication skills, and the ability to manage multiple tasks

Qualifications

• 1–3 years of customer service experience.
• Ability to work in a fast-paced retail environment.
• Strong interpersonal and communication skills.
• Team player with initiative and attention to detail.

Responsibilities

• Assist the Store Manager in controlling store assets.
• Establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Act as Store Manager in their absence.
• Participate in recruitment, training, and evaluation of personnel.
• Provide knowledge and guidance to employees and customers across departments.
• Ensure profitability by monitoring inventory, sales statistics, and expenses.

Skills

Customer service

Interpersonal skills

Communication

Team leadership

Job description

Hibbett I City Gear in Shawnee, Oklahoma is seeking an Assistant Manager to support store operations and leadership. The role covers assisting the Store Manager, mentoring staff, and delivering outstanding customer service while promoting merchandise.

In the Store Manager’s absence, you will assume supervisory duties and help implement store goals and policies. The ideal candidate has 1–3 years of customer service experience, strong communication skills, and the ability to manage multiple tasks