Retail Assistant Manager

Staples Canada; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Associate discount

Health benefits

Dental benefits

RRSP/DPSP

PTO

Performance bonuses

Learning & Development

And more

Job summary

Staples Canada is seeking an Assistant Manager to drive customer experience and sales excellence. You will lead by example, coach a team, and partner across departments to ensure outstanding service for customers and business clients.

You will hire, onboard, train, and empower a team, fostering growth and high performance in a fast-paced retail environment. This role emphasizes coaching, process adherence, and delivering results through empowered staff.

Qualifications

• 2-3 years of retail management experience with sales targets.
• Experience in leading, coaching, developing talent, and managing teams.
• Excellent communication and interpersonal skills; strong in customer engagement.

Responsibilities

• Lead and coach the team to deliver exceptional customer service and long-term partnerships with business customers.
• Drive sales leadership and use metrics to create action plans and achieve targets.
• Attract, train, develop, and engage associates with regular coaching and feedback.
• Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies and Procedures; manage inventory and merchandising.
• Maintain daily team communications and ensure consistent use of sales tools.

Skills

Team leadership

Customer service

Coaching & development

Communication

Job description

Some of what you will do

As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and actively seek meaningful partnerships, using curiosity and a solutions mindset to build relationships and drive business growth.
Additionally, you will create an environment focused on high performance, results, and a customer-first mentality through leading by example and effective coaching. Your responsibilities will include hiring, onboarding, training, and developing our team with a focus on empowerment and growth.

Specifically, you will

• Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers.
• Sales Leadership: Drive an inspired and recognition approach through your team to enable strong sales-focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results.
• Team Development: Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career centered development is ongoing. Manage performance appraisals and career action plans.
• Operational Excellence: Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards.
• Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.

Some of what you need

• 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
• Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
• Excellent communication and interpersonal skills; people are inspired by your communication skills.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• PTO and Personal Days
• Performance bonuses
• Learning & Development programs
• And more...