Retail Assistant Manager

FedEx Office and Print Services; Charlottesville (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Store Assistant Manager, where you will lead a dedicated team focused on delivering exceptional customer service. In this dynamic role, you will supervise daily operations, train team members, and ensure a clean, professional environment. Your leadership will enhance customer experiences and drive store performance. This position offers the opportunity to grow in a supportive atmosphere, where your contributions will make a significant impact. If you thrive in a fast-paced environment and are passionate about customer satisfaction, this role is perfect for you.

Qualifications

• 1+ years of related experience, with supervisory experience preferred.
• Ability to communicate effectively with customers and team members.

Responsibilities

• Lead store operations and ensure a positive customer experience.
• Train and develop team members while managing store performance.
• Resolve customer complaints promptly to maintain satisfaction.

Skills

Customer Service

Team Management

Conflict Resolution

Training and Development

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY:

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in supervising all team members and business operations, including production, retail processes, pick-up and delivery, shipping, and quality control. Manages the store in the absence of the Store Manager. The Store Assistant Manager performs all functions normally performed by team members.

GENERAL DUTIES AND RESPONSIBILITIES:

(This list is representative and not exhaustive)

• Provide friendly, polite, and expert service to customers.
• Evaluate team members' efficiency and productivity in creating positive customer experiences.
• Resolve customer disputes and complaints promptly to ensure satisfaction.
• Create a customer-focused environment across all store areas and maintain a clean, professional environment.
• Manage customer flow to enhance service and ensure quick, quality delivery.
• Train and develop team members, monitor goals, and provide feedback.
• Participate in hiring processes, including interviewing and complying with company policies.
• Coach and counsel team members to ensure policy adherence and performance standards.
• Coordinate with the Store Lead Consultant and production team to meet deadlines and quality standards.
• Oversee shipping services and activities.
• Communicate store goals, performance metrics, customer issues, and initiatives to the team.
• Enforce FedEx Office policies and maintain control environments.
• Assist in payroll review and daily POS close-out.
• Perform administrative duties such as scheduling, inventory management, and supplies ordering.
• Perform other duties as needed.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent.
• At least 1 year of related experience; supervisory experience preferred.

ESSENTIAL FUNCTIONS:

• Stand during entire shift, excluding breaks.
• Lift and move up to 55 pounds.
• Bend and twist at waist and knees regularly.
• Communicate effectively with customers, vendors, and team members.
• Work cooperatively and follow instructions.
• Perform well under pressure in a fast-paced environment.
• Maintain attention and concentration over extended periods.
• Work independently with minimal supervision.
• Maintain regular attendance and support business hours.

Additional qualifications and details are included in the original description, emphasizing quality management, equal opportunity employment, and accommodations for applicants.