Retail Assistant Manager - Charlottesville, VA - United Wireless, a T-Mobile AR

United Wireless; Charlottesville (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Assistant Manager to lead and develop a dynamic store team in Charlottesville. This role emphasizes a customer-first culture, ensuring that every customer's experience is seamless and solutions-oriented. You will coach Sales Representatives, manage store operations, and drive financial performance while fostering a supportive and inclusive environment. Join a company that values teamwork, growth, and innovation, and be part of a dedicated team committed to excellence in customer service.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

Paid Time Off

Qualifications

• 1-2 years of customer service or sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Coach Sales Representatives to improve customer interactions.
• Support store maintenance and visual merchandising.
• Drive financial results by monitoring performance indicators.

Skills

Customer Service

Sales Experience

Team Leadership

Communication Skills

Education

High School Diploma or GED

Job description

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Job Overview

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty, and support Sales Representatives in achieving success. Your role focuses on fostering a strong customer-first culture by instilling our core values in every team member. You'll ensure that each customer's experience is seamless, confident, and solutions-oriented.

Key Responsibilities

• Coach Sales Representatives to improve customer interactions and performance while managing customer wait times for a smooth in-store experience.
• Stay informed on products, services, and leadership practices to guide the team effectively.
• Support store maintenance, visual merchandising, and retail procedures, ensuring efficient use of store systems and communications.
• Drive financial results by monitoring performance indicators, controlling expenses, and managing discounts, while upholding United Wireless policies and procedures.

Requirements

• Must be at least 18 years old, authorized to work in the United States, and have a high school diploma, GED, or equivalent.
• Reliable transportation and a flexible schedule are required.
• 1-2 years of customer service and/or sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks as needed.
• We are committed to an inclusive workplace; reasonable accommodations are available for individuals with disabilities.

Benefits (for Full-time Employees)

Includes health, dental, vision, and life insurance, along with disability coverage and paid time off.

About United Wireless

Founded in 2007 and headquartered in Farmington Hills, Michigan, United Wireless has grown to over 125 locations across 13 states. We are dedicated to excellence, opportunity, and fostering a family-like culture. Our core value, #BeTheBestU, drives us to empower our team members to reach their full potential. We are an equal-opportunity employer committed to diversity and inclusion. Join us to be part of a growing company that values teamwork, growth, and innovation.

Salary: $14 - $16 per hour