Retail Assistant GM: Lead Store Ops & Customer Excellence

Minnesota Cannabis Services; Missouri; On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Bonus incentives

Employee discount (50% off cannabis)

Health, Dental & Vision insurance

ESST & PTO

Holiday pay

Job summary

Minnesota Cannabis Services is seeking a Retail Assistant General Manager to partner with the GM, drive store performance, coach teams, and deliver exceptional customer experiences daily.

This hands-on leadership role is designed to prepare you for future General Manager responsibilities through mentorship, training, and leadership development in a fast-growing cannabis retail environment.

Responsibilities

• Support the General Manager in all aspects of daily store operations, including scheduling, compliance, and sales execution.
• Serve as acting GM during absences—leading daily briefings, coaching staff, and maintaining operational standards.
• Oversee cash and inventory controls, ensuring accuracy, safety, and compliance with company SOPs and state regulations.
• Drive visual merchandising, online/kiosk menu accuracy, and in-store promotions that delight customers.
• Coach and develop team members through daily feedback, performance management, and leadership mentoring.
• Collaborate with corporate partners in HR, marketing, and procurement to optimize store performance.
• Handle escalated customer concerns and uphold the highest standards of service excellence.

Skills

Retail leadership

Customer service

Operational excellence

Mentoring

Job description

Minnesota Cannabis Services is seeking a Retail Assistant General Manager to partner with the GM, drive store performance, coach teams, and deliver exceptional customer experiences daily.

This hands-on leadership role is designed to prepare you for future General Manager responsibilities through mentorship, training, and leadership development in a fast-growing cannabis retail environment.