Retail Asset Protection & Safety Specialist

The Gap, Inc.; Tucson (AZ); On-site; CAD 32,000 - 46,000; Full time

Job summary

The Gap, Inc. in Canada is seeking an Asset Protection Service Representative to maintain a safe, welcoming environment across our stores. You will deter theft and support a positive customer experience on the sales floor and at store entrances.

You will monitor activities, document incidents, and assist store teams while ensuring safety protocols and brand integrity across Gap, Old Navy, Banana Republic, and Athleta locations.

Qualifications

• Strong observational skills and attention to detail in a fast-paced retail environment.
• Ability to remain calm, professional, and customer-focused in high-pressure situations.
• Excellent interpersonal and communication skills.
• Willingness to learn and consistently apply safety and security protocols.

Responsibilities

• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
• Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

Skills

Observational skills

Calm under pressure

Interpersonal skills

Safety protocols

Adaptability

Tools

Surveillance systems

Security alarms

Job description

The Gap, Inc. in Canada is seeking an Asset Protection Service Representative to maintain a safe, welcoming environment across our stores. You will deter theft and support a positive customer experience on the sales floor and at store entrances.

You will monitor activities, document incidents, and assist store teams while ensuring safety protocols and brand integrity across Gap, Old Navy, Banana Republic, and Athleta locations.