Retail Asset Protection Leader

SEPHORA; Grand Rapids (MI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora Grand Rapids is seeking an Asset Protection Partner to safeguard assets and create a safe, inclusive environment for clients and colleagues. You will work with store leaders to implement safety and shrink strategies, monitor activity, and handle incidents with professionalism and care.

The role emphasizes spending 75-80% of time on the selling floor to deter theft while delivering service. Applicants should have 1–2 years in retail or loss prevention, with strong teamwork and

Qualifications

• 1–2 years in retail operations, sales, hospitality, asset protection, or loss prevention.
• Understanding of retail operations, shrink, and safety.
• Ability to build trust and collaborate across teams.
• Conflict de-escalation skills.
• Comfortable with CCTV and reporting tools.
• Excellent communication and attention to detail.
• Physically able to lift and carry up to 50lbs.

Responsibilities

• Promote safety & awareness; lead/join meetings and training to increase asset protection and reinforce safety protocols.
• Maintain strong store presence; spend 75-80% of time on the selling floor to deter theft, support service, and maintain a safe environment.
• Partner with leadership; collaborate with managers to align shrink reduction and safety initiatives.
• Monitor & investigate; use CCTV and reporting tools to identify and investigate losses.
• Incident response; de-escalate situations professionally, prioritizing safety and client experience.
• Execute audits and reporting; complete audits and prepare reports for asset protection efforts.
• Compliance; adhere to all asset protection policies and licensing requirements.
• Support multiple locations as needed.
• Represent Sephora; testify in court on behalf of the company if required.

Skills

Asset protection

Loss prevention

Conflict resolution

CCTV systems

Team collaboration

Communication skills

Tools

CCTV software

Job description

Sephora Grand Rapids is seeking an Asset Protection Partner to safeguard assets and create a safe, inclusive environment for clients and colleagues. You will work with store leaders to implement safety and shrink strategies, monitor activity, and handle incidents with professionalism and care.

The role emphasizes spending 75-80% of time on the selling floor to deter theft while delivering service. Applicants should have 1–2 years in retail or loss prevention, with strong teamwork and