Retail Account Coordinator - Hybrid & Project Support

Shaw Industries Ltd; Dalton (GA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Shaw Industries Ltd. in Dalton, GA is seeking a SIS Account Coordinator – Retail to support account managers, coordinate flooring projects from proposal to invoicing, and ensure accurate project documentation.

You will process orders, monitor schedules, liaise with internal teams and customers, and help maintain strong client relationships while upholding Shaw’s standards. The role requires 3+ years of administrative/account coordination experience and offers a hybrid work arrangement with

Qualifications

• High School Diploma or GED required.
• 3+ years of experience in administrative support, account coordination, customer service, project coordination, operations support, or related fields.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.
• Strong organizational, problem-solving, and time management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently while exercising sound judgment and decision-making.
• Ability to work in a hybrid environment, including approximately three days per week in-office.

Responsibilities

• Support Account Managers in responding to customer requests, proposals, quotes, and project opportunities.
• Coordinate flooring projects from proposal through invoicing and project closeout.
• Set up and maintain customer accounts within Winbid and other business systems.
• Verify project scopes, specifications, pricing, and supporting documentation.
• Assist with proposal development, pricing requests, and project-related administrative activities.
• Support assigned Account Managers and provide account coverage during absences.
• Develop working knowledge of assigned customer accounts and business requirements.
• Build strong relationships with Account Managers and internal business partners to ensure successful project execution.
• Support daily order processing activities, including obtaining customer purchase orders and project details.
• Upload customer purchase orders and generate system purchase orders as needed.
• Coordinate with Customer Service, Operations, Transportation, suppliers, and installers to ensure accurate project execution.
• Track material orders, inventory allocation, shipment status, and delivery timelines.
• Monitor and manage designated account inventory and blanket stock allocations.
• Ensure project details are communicated accurately across stakeholders.
• Maintain project records and documentation in accordance with company requirements.
• Support account-specific reporting and operational requests.
• Process payable entries for Shaw materials, installation services, and third-party suppliers.
• Generate customer invoices and support receivables and billing activities.
• Monitor project financial performance and investigate job variances when identified.
• Support collections activities, including past-due follow-up and documentation within company systems.
• Submit project closings and partner with Operations teams to ensure timely completion of billings, payables, and closeout activities.
• Assist with claims resolution, project documentation, and customer support requests as needed.
• Maintain accurate project records and contribute to continuous improvement efforts.
• Develop and maintain professional relationships with internal and external customers, suppliers, and business partners.
• Deliver high-quality customer support in a fast-paced, service-oriented environment.
• Communicate effectively with customers, Account Managers, Customer Service, Operations, Transportation, and installation partners.
• Demonstrate a sense of urgency while balancing multiple priorities and deadlines.
• Collaborate closely with teammates to support business objectives and customer satisfaction.
• Contribute to a team culture built on accountability, partnership, communication, and continuous learning.

Skills

Communication

Time management

Organizational

Problem solving

Independent work

Education

High School Diploma or GED

Tools

Winbid

Vista

ShawNow Live

Job description

Shaw Industries Ltd. in Dalton, GA is seeking a SIS Account Coordinator – Retail to support account managers, coordinate flooring projects from proposal to invoicing, and ensure accurate project documentation.

You will process orders, monitor schedules, liaise with internal teams and customers, and help maintain strong client relationships while upholding Shaw’s standards. The role requires 3+ years of administrative/account coordination experience and offers a hybrid work arrangement with