ReStore Receiving Associate

Pikes Peak Habitat for Humanity; Colorado Springs (CO); On-site; USD 22,041 - 24,796; Part time

Job summary

Pikes Peak Habitat for Humanity is seeking a friendly Stopgap Team member to assist donors with drop-offs, paperwork, and gratitude at the ReStore. You will help process donations, greet customers, and keep the sale floor organized with donated items.

You will also supervise volunteers, work with floor associates, and cross-train on cash register operations to support the merchandise flow and customer experience.

Qualifications

• Active listening and friendly, helpful customer interactions required.
• Customer service and sales experience preferred.
• Ability to lift 50 pounds and perform physical tasks.
• Forklift certification recommended; valid driver’s license required.

Responsibilities

• Assist donors with drop-offs, paperwork, and gratitude.
• Process and test/clean donations, ensuring quality standards.
• Greet customers and maintain welcoming store environment.
• Stock and merchandise donated/purchased products on shelves and displays.
• Operate cash registers and process payments with accuracy.
• Supervise volunteers and coordinate with floor staff on tasks.

Skills

Active listening

Customer service

Sales experience

Valid driver's license

Lift 50 pounds

Team collaboration

Forklift certification recommended

Education

High school diploma or GED

Tools

Cash registers

Job description

MISSION:

"Seeking to put God's love into action, Pikes Peak Habitat for Humanity brings people together to build homes, communities, and hope."

GENERAL DESCRIPTION:

This position is responsible for providing customer service to all customers and donors in the ReStore by processing donation drop-offs. This position provides education and assistance to customers and donors throughout the store and works to ensure the intake of donated products is collected.

CORE RESPONSIBILITIES:

• Assist donors in dropping off their donation, filling out paperwork, and thanking them.
• Process (test, clean, donations through the receiving area and ensure that all accepted donations meet PPHFH quality standards.
• Greet customers to ensure that they feel welcome and address any questions that they have.
• Stock and merchandise donated and purchased products with store displays and shelves for furniture, paint, light fixtures, etc.

• Ensure consistent and efficient store operations to provide an enjoyable customer experience.
• Assist customers through the entire purchase process, communicating customer needs with other staff members as necessary.
• Work and supervise daily volunteers on different projects and tasks in the store.
• Working with Floor Associates, Donation Ambassador Drivers, and Ambassador Assistants to replace and stock the floor with donated and purchased materials.
• Notify managers when needing customer support and store needs.
• Removing damaged or incomplete items and disposing of them correctly per managers' requests, cleaning displays as necessary, and arranging remaining items attractively and compactly in preparation for new product.
• Research and price merchandise on the sales floor and make sure all merchandise is priced.
• Cross-train with other positions to support when needed, including but not limited to operating the cash registers, processing payments without errors, and working on the sales floor.
• Collaborating and working with other teams, ensure that the store is clean and welcoming.
• Spread the mission of Pikes Peak Habitat for Humanity.
• Other duties as assigned.

REQUIRED SKILLS/EXPERIENCE:

• Knowledge of Pikes Peak Habitat for Humanity's mission and vision.
• Have a clear understanding of the big picture of the ReStore and its part in the overall mission.
• Must be an active listener and able to engage customers in a friendly and helpful manner.
• High school diploma or general education degree (GED) required.
• Customer service and sales experience preferred.
• Ability to lift 50 pounds. Job entails bending, lifting, kneeling, and reaching, often in awkward and tiring positions.
• Forklift certification will be recommended.
• Valid driver's license.

HOURLY RATE:

$15.90 - $17.50, depending on experience and budget

PHYSICAL DEMANDS & WORK ENVIRONMENT:

This position requires heavy lifting, processing donations using safety tools, standing, reaching, climbing stairs, and more. This is a manual labor retail position in a warehouse where temperatures fluctuate depending on the weather.

The work location is 411 S. Wahsatch Ave, Colorado Springs, CO 80903.

All potential employees must be able to pass a Criminal Background, Sexual Offender, and Motor Vehicle Report (MVR). All potential employees must have a valid driver's license.