Restoration Supervisor: Lead Techs, Quality & Client Care

Servpro Industries, Inc.; Malvern (AR); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

SERVPRO of Central Delaware County is seeking a Restoration Supervisor to oversee production on projects, ensure quality, and sustain exceptional customer experiences. The role coordinates technicians, documents job files, and manages labor and materials in accordance with safety guidelines.

Candidates should have a valid license, 1+ year in cleaning/restoration/construction, and the ability to lift up to 100 pounds. IICRC cert is a plus; background check required.

Qualifications

• Valid driver’s license and ability to lift up to 100 pounds.
• 1+ year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.
• Ability to climb ladders and work in tight spaces (crawl spaces/attics).
• Background check required by law.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage customer and client experience and overall satisfaction via online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on progress and issues.
• Follow OSHA guidelines for job safety and protect assets by proper use of equipment and materials.
• Coach and train restoration technicians.

Skills

Valid driver's license

Lift 50–100 lbs

Communication

Education

High school diploma/GED

Job description

SERVPRO of Central Delaware County is seeking a Restoration Supervisor to oversee production on projects, ensure quality, and sustain exceptional customer experiences. The role coordinates technicians, documents job files, and manages labor and materials in accordance with safety guidelines.

Candidates should have a valid license, 1+ year in cleaning/restoration/construction, and the ability to lift up to 100 pounds. IICRC cert is a plus; background check required.