Restoration Supervisor: Lead Field Team & Customer Experience

SERVPRO of North Mobile County

Mobile (AL)

In loco

USD 42.000 - 64.000

Tempo pieno

4 giorni fa

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Descrizione del lavoro

SERVPRO of North Mobile County is seeking a Restoration Supervisor to lead on-site restoration projects in Mobile, AL. This role coordinates production activities, supervises technicians, and ensures quality standards while maintaining a safe job site.

The Restoration Supervisor will manage customer interactions, document job progress, and collaborate with the project team to meet service needs and deliver a positive customer experience. A valid driver’s license is required.

Competenze

Minimum high school diploma or GED.
At least 1 year of experience in cleaning, restoration, or construction.
IICRC certification is a plus but not required.

Mansioni

Coordinate and perform production processes as scheduled and ensure quality control.
Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
Communicate clear expectations to restoration technicians and supervise their activities.
Document a detailed and accurate job file to support the services provided.
Manage labor and consumable item usage on assigned projects.
Communicate with restoration project manager and office staff on project progress and issues.
Follow OSHA guidelines for job safety.
Protect and use equipment and materials properly.
Coach and train restoration technicians.