Restoration Supervisor (Crew Chief)

ServiceMaster Clean of Fraser Valley; Austin (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Restoration Supervisor to lead and coordinate restoration projects. In this dynamic role, you will oversee the production processes while ensuring quality control and customer satisfaction. You will be responsible for managing a team of restoration technicians, communicating clear expectations, and documenting job files to support the services provided. This full-time position offers the opportunity to work in a fast-paced environment where your leadership skills can shine. If you're passionate about delivering exceptional service and have a knack for supervision, this is the perfect opportunity for you.

Benefits

Health insurance

Opportunity for advancement

Paid time off

Training & development

Competitive compensation

Superior benefits

Career progression

Professional development

Qualifications

• 1+ year experience in cleaning, restoration, or construction preferred.
• Valid driver's license required.

Responsibilities

• Coordinate production processes and ensure quality control.
• Manage customer satisfaction and supervise restoration technicians.
• Document job files accurately to support services provided.

Skills

Customer satisfaction management

Communication skills

Supervision

Physical stamina

Education

High school diploma/GED

Tools

Cleaning agents

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Job Title:

Restoration Supervisor

Company:

Servpro of Daviess County

Benefits Offered:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities:

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities:

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements:

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies:

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Normal Working Hours:

This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week. This position frequently requires long hours (beyond 8 hours a day), including some evening and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Servpro of Daviess County is an EOE M/F/D/V employer.