Restoration Supervisor

Servpro Industries, Inc.; St. Charles (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Training & development

Paid vacation time

Career advancement with pay raise every 90 days

Job summary

Servpro Industries, Inc. is seeking a Restoration Supervisor in St. Charles, IL to coordinate and perform project activities, ensuring quality control and a positive customer experience. The ideal candidate will manage the overall customer satisfaction and supervise restoration technicians.

Successful applicants will have a high school diploma or GED, 2 years of relevant experience, and possess a valid driver’s license. The position offers numerous benefits including health insurance and training opportunities.

Qualifications

• Valid driver’s license and reside within 45 minutes of 1900 E. Tyler Rd, St. Charles, IL.
• At least 2 years of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled.
• Manage customer and client experience for overall satisfaction.
• Communicate clear expectations to restoration technicians.

Skills

Ability to lift 50 pounds regularly

Ability to climb ladders

Ability to work safely with cleaning agents

Education

High school diploma/GED (preferred)

Job description

Benefits

• 401(k) matching
• Health insurance
• Training & development
• Career advancement with pay raise every 90 days
• Professional development
• Medical, dental, accident, and life insurance
• Paid vacation time
• 401(k) with company match

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license and reside within 45 minutes of 1900 E. Tyler Rd, St. Charles, IL
• High school diploma/GED (preferred)
• At least 2 years of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.