Restoration Supervisor

SERVPRO of North Bethesda; Rockville (MD); On-site; USD 57,000 - 66,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Job summary

SERVPRO of North Bethesda/Aspen Hill/Rossmoor is seeking a Restoration Supervisor to lead restoration projects for our clients, ensuring timely delivery and quality workmanship.

You will oversee crews, manage materials and equipment, maintain safety compliance, and communicate with customers to ensure satisfaction. This role offers strong advancement opportunities and a comprehensive benefits package including 401(k) and paid time off.

Qualifications

• Experience coordinating restoration projects and supervising crews.
• Ability to follow safety protocols and document processes.
• Strong communication with customers and team members.

Responsibilities

• Coordinate, oversee, and perform restoration processes on schedule.
• Manage customer experience and project satisfaction; set clear expectations.
• Document restoration projects and support services provided.
• Manage labor, equipment, and supplies on assigned projects.
• Communicate progress and issues with the internal team.
• Ensure safety protocols are established and followed.
• Perform routine vehicle and equipment maintenance.
• Coach and train restoration technicians.

Job description

SERVPRO of North Bethesda/Aspen Hill/Rossmoor is hiring a Restoration Supervisor!

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

SERVPRO of North Bethesda/Aspen Hill/Rossmoor offers:

• Competitive compensation - $25 -$30 per hour + commission, promotion based on performance after 1 year of employment
• Superior benefits - sick leave immediately and after 6 months of employment eligibility for 401K with company matching, vacation leave and paid holidays
• Career progression - to grow into a restoration project manager or operations manager, and quarterly performance reviews
• Professional development - on-the-job training and paid training/certifications after 90 days of employment
• Health, Life, Vision and Dental available after 6 months of employment!

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients.

Career Path: After 30 days of employment WRT, AFTER 90 Days FRST, 90 days after FRST Completion HST Certification

Key Responsibilities

• Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control
• Manage the customer and client experience and overall project satisfaction Communicate clear expectations to restoration technicians and supervise their activities
• Thoroughly document restoration projects support the services provided
• Manage labor, equipment, and supply usage on assigned projects
• Communicate progress, problems, and important updates with internal team members.
• Verify all safety protocols are established and followed for workplace safety
• Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned.
• Coach and train restoration technicians

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

All employees of a SERVPRO franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO franchise. SERVPRO franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.