Restoration Supervisor

Servpro-of-South-Palm-Beach; Boca Raton (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Bonus based on performance

Training & development

Vision insurance

401(k)

Company parties

Competitive salary

Dental insurance

Career progression

Professional development

Job summary

SERVPRO of South Palm Beach is seeking a Restoration Supervisor to coordinate production activities, supervise restoration technicians, and ensure high-quality service on projects. You’ll drive customer satisfaction by managing expectations and documenting all work performed.

The role requires leadership, safety awareness, and effective communication, with a focus on on-site coordination and adherence to standards. Training and advancement opportunities are available.

Qualifications

• Minimum 1 year experience in cleaning/restoration/construction.
• IICRC certification is a plus, not required.
• High School Diploma or GED preferred.

Responsibilities

• Coordinate and perform production processes as scheduled with quality control in mind.
• Manage customer and client experience and monitor satisfaction via online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document detailed and accurate job files to support services provided.
• Manage labor and consumables on assigned projects.
• Communicate project progress and issues with the project manager and office staff.

Skills

Leadership

Customer service

Communication

Documentation

Safety awareness

Education

High School Diploma or GED

1+ year experience in cleaning/restoration/construction

IICRC certification (a plus)

Valid driver’s license

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance

SERVPRO of South Palm Beach is hiring a Restoration Supervisor!

Benefits

SERVPRO of South Palm Beach offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.