Restoration Supervisor

ServiceMaster Clean of Fraser Valley; Conyers (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Dental insurance

Opportunity for advancement

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is hiring a Restoration Supervisor to act as the front-line representative of the SERVPRO brand, coordinating, monitoring, and performing work to meet service needs and deliver a positive customer experience.

The role requires coordinating crews, ensuring quality and safety, and maintaining detailed job files while driving customer satisfaction and project progress across restoration projects.

Qualifications

• Valid driver’s license.
• High school diploma/GED.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Communicate and follow all OSHA guidelines for job safety.
• Coach and train restoration technicians.

Skills

Customer experience

Team supervision

Communication

Safety awareness

Education

High school diploma/GED

IICRC certification (preferred)

Job description

Benefits

• Health insurance
• Opportunity for advancement
• 401(k)
• 401(k) matching
• Dental insurance

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is hiring a Restoration Supervisor!

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.