Restoration Repair Tech: After-Hours Emergency Response

Trustmarkrestoration; Matthews, Northern (NC, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

TRUSTMARK RESTORATION in Matthews, NC is seeking a Repair Technician to support mitigation and repair work, performing light demolition and setting up drying and repair equipment, and completing carpentry, drywall, painting, and finish work.

The role involves responding to water, fire, mold, and other property damage, obtaining required certifications, and using industry software. After‑hours emergency calls and collaboration with crews, subcontractors, and homeowners are expected.

Qualifications

• High school diploma or GED or equivalent experience.
• One year of construction experience is preferred.
• Knowledge of restoration operations preferred.
• Must hold or be willing to obtain WRT, ASD, FSRT, AMRT, or equivalent certifications.

Responsibilities

• Handles light demolition, setup/monitoring of drying and repair equipment with strong focus on cycle times.
• Performs a variety of small repairs including carpentry, drywall, painting, and general finish work.
• Ability to work after-hours in response to emergency calls.
• Assists with mitigation services for water, fire, mold, and other property damage projects.
• Learns and effectively uses industry standard software.
• Maintains a consistent presence on projects, ensuring accountability and follow-through from start to finish.
• Provides professional, customer-facing interaction with homeowners to ensure positive experience and clear communication.
• Participates in on-call rotation and is available for after-hours emergency calls to support urgent homeowner needs.
• Holds or is willing to obtain relevant certifications (WRT, ASD, FSRT, AMRT, or equivalent).
• Requires CE hours per 4-year period.
• Relates well to crews and customers, dependable team player.
• Other duties as assigned.

Skills

Excellent communication

Bilingual Spanish preferred

Microsoft Office

Clean driving record

Team player

Education

High school diploma or GED

1 year construction experience (preferred)

Knowledge of restoration operations (preferred)

Tools

Microsoft Office

Job description

TRUSTMARK RESTORATION in Matthews, NC is seeking a Repair Technician to support mitigation and repair work, performing light demolition and setting up drying and repair equipment, and completing carpentry, drywall, painting, and finish work.

The role involves responding to water, fire, mold, and other property damage, obtaining required certifications, and using industry software. After‑hours emergency calls and collaboration with crews, subcontractors, and homeowners are expected.