Restoration Repair Technician

Trustmarkrestoration; Matthews, Northern (NC, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

TRUSTMARK RESTORATION in Matthews, NC is seeking a Repair Technician to support mitigation and repair work, performing light demolition and setting up drying and repair equipment, and completing carpentry, drywall, painting, and finish work.

The role involves responding to water, fire, mold, and other property damage, obtaining required certifications, and using industry software. After‑hours emergency calls and collaboration with crews, subcontractors, and homeowners are expected.

Qualifications

• High school diploma or GED or equivalent experience.
• One year of construction experience is preferred.
• Knowledge of restoration operations preferred.
• Must hold or be willing to obtain WRT, ASD, FSRT, AMRT, or equivalent certifications.

Responsibilities

• Handles light demolition, setup/monitoring of drying and repair equipment with strong focus on cycle times.
• Performs a variety of small repairs including carpentry, drywall, painting, and general finish work.
• Ability to work after-hours in response to emergency calls.
• Assists with mitigation services for water, fire, mold, and other property damage projects.
• Learns and effectively uses industry standard software.
• Maintains a consistent presence on projects, ensuring accountability and follow-through from start to finish.
• Provides professional, customer-facing interaction with homeowners to ensure positive experience and clear communication.
• Participates in on-call rotation and is available for after-hours emergency calls to support urgent homeowner needs.
• Holds or is willing to obtain relevant certifications (WRT, ASD, FSRT, AMRT, or equivalent).
• Requires CE hours per 4-year period.
• Relates well to crews and customers, dependable team player.
• Other duties as assigned.

Skills

Excellent communication

Bilingual Spanish preferred

Microsoft Office

Clean driving record

Team player

Education

High school diploma or GED

1 year construction experience (preferred)

Knowledge of restoration operations (preferred)

Tools

Microsoft Office

Job description

Job Details

Job Location: TRUSTMARK RESTORATION - MATTHEWS, NC 28106
Position Type: Full Time
Job Category: Installation - Maint - Repair
Job Summary: The Repair Technician plays a hands‑on role in supporting mitigation and repair work, ensuring high-quality workmanship and efficient cycle times. This position performs light demolition, assists with setup and monitoring of drying and repair equipment, and completes a wide range of small repairs including carpentry, drywall, painting, and general finish work. The technician also supports mitigation services for water, fire, mold, and other property damage events, responding with urgency and professionalism—especially during after‑hours emergency calls.
Candidates must hold or be willing to obtain relevant industry certifications (WRT, ASD, FSRT, AMRT, or equivalent) and maintain required continuing education. The role requires learning and effectively using industry standard software
The ideal Repair Technician is dependable, detail‑oriented, and able to work collaboratively with crews, subcontractors, and customers to ensure projects meet company standards.

Supervisory Responsibilities

This position has no current supervisory responsibilities

Essential Duties and Responsibilities

• Handles light demolition, setup/monitoring of drying and repair equipment with strong focus on cycle times
• Performs a variety of small repairs including carpentry, drywall, painting, and general finish work
• Ability to work after‑hours in response to emergency calls.
• Assists with mitigation services for water, fire, mold, and other property damage projects
• Learns and effectively uses industry standard software
• Maintains a consistent presence on projects, ensuring accountability and follow‑through from start to finish
• Provides professional, customer‑facing interaction with homeowners to ensure positive experience and clear communication
• Participates in on‑call rotation and is available for after‑hours emergency calls to support urgent homeowner needs
• Holds or is willing to obtain relevant certifications (WRT, ASD, FSRT, AMRT, or equivalent)
• Requires 14 hours of CE per 4‑year period
• Relates well to crews and customers, dependable team player
• Other duties as assigned.

Required Skills/Abilities

• Excellent communication skills both verbal and written.
• Self‑starter with ability to quickly learn construction processes and techniques
• Ability to work in both field and office settings
• Proficient with Microsoft Office technology (Word, Excel, etc.).
• Clean driving record, with no accidents or major infractions within the last 3 years.
• Bilingual (Spanish) preferred.

Education and Experience

• High school diploma or general education degree (GED) or equivalent experience.
• One year of construction experience is preferred.
• Knowledge of restoration operations preferred.

Physical Requirements

• Must be able to travel up to 75% of the time.
• Must be able to stand, walk or sit for long periods of time.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.