Restoration Project Manager

Servpro Industries, Inc.; Taunton (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Company car

Competitive salary

Dental insurance

Salary plus commission

Superior benefits

Career progression

Professional development

Job summary

Servpro Industries, Inc. is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews.

This frontline management role drives operational excellence and customer satisfaction on challenging disaster cleanup assignments in Massachusetts. You will lead scope development, estimates, scheduling, and coordination with subcontractors, while maintaining clear communication with clients, vendors, and insurance representatives.

Qualifications

• Minimum one year of management or supervisory experience.
• At least three years of industry experience.
• IICRC certifications are preferred but not required.

Responsibilities

• Define scope of work and prepare estimates.
• Negotiate project scope and approval.
• Schedule, coordinate and oversee crews and resources.
• Review job site documentation and billing processes.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles and materials.
• Manage customer experience and overall satisfaction and respond to inquiries.
• Participate in recruiting, hiring and training restoration teammates.

Skills

Communication skills

Leadership

Project management

Multitasking

Education

High school diploma / GED

Associate or Bachelor’s degree preferred

Tools

Proprietary software

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Company car
• Competitive salary
• Dental insurance

Benefits

We offer:

• Salary PLUS commission
• Superior benefits
• Career progression
• Professional development

And more! As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence. In this position, you will be making a difference for people each and every day! When customers are having their worst day, you can be the hero. Locally owned and operated leading disaster cleanup and restoration company in business in the Massachusetts area for over 32 years is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. Training will be provided.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver’s license
• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certifications are preferred but not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.