Restoration Project Manager

Servpro Industries, Inc.; Quincy (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Restoration Project Manager to lead restoration projects and teams. In this vital role, you will ensure operational excellence by managing project scopes, coordinating crews, and maintaining high customer satisfaction. This position offers a unique opportunity to grow within a supportive environment that values professional development and career progression. If you have a passion for project management and a commitment to delivering exceptional service, this is the perfect opportunity for you to make a significant impact in the restoration industry.

Benefits

First-class compensation

Superior benefits

Career progression

Professional development

Qualifications

• 1+ years of management experience and 3+ years of industry experience required.
• Valid driver's license and IICRC certification preferred.

Responsibilities

• Oversee all aspects of assigned restoration projects and crews.
• Ensure accurate scope of work and manage production expenses.

Skills

Management Skills

Customer Service

Negotiation Skills

Project Management

Physical Stamina

Education

High School Diploma/GED

Associate Degree

Bachelor's Degree

Tools

Computer Hardware

Proprietary Software

Job description

Servpro is hiring a Restoration Project Manager!

Benefits

Servpro offers:

• First-class compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver’s license
• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.