Restoration Project Manager

ServiceMaster Clean of Fraser Valley; Quincy (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Restoration Project Manager, where you will lead restoration projects and teams to achieve operational excellence. This role involves overseeing project scopes, coordinating crews, and ensuring customer satisfaction through effective communication and management. With opportunities for career progression and professional development, you'll be part of a forward-thinking company dedicated to providing top-notch restoration services. If you have a passion for leadership and a commitment to excellence, this is the perfect opportunity for you to make a significant impact in the restoration industry.

Benefits

First-class compensation

Superior benefits

Career progression

Professional development

Qualifications

• 1+ years of management/supervisory experience required.
• 3+ years of industry experience preferred.
• IICRC certification is a plus.

Responsibilities

• Oversee all aspects of assigned restoration projects and crews.
• Ensure accurate project scope and prepare estimates.
• Manage customer satisfaction and team performance.

Skills

Management Skills

Customer Service

Communication Skills

Negotiation Skills

Problem-Solving Skills

Education

High School Diploma/GED

Associate Degree

Bachelor's Degree

Tools

Proprietary Software

Computer Hardware

Job description

Servpro is hiring a Restoration Project Manager!

Benefits

Servpro offers:

1. First-class compensation
2. Superior benefits
3. Career progression
4. Professional development

And more!

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities

1. Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
2. Negotiate customer and/or client approval of project scope and estimate
3. Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
4. Review job site documentation to support the services provided and ensure proper client requirements and billing process
5. Maintain written communication with customers, teammates, vendors, and insurance representatives
6. Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities:

1. Manage the customer and client experience and overall customer satisfaction tracked with online reviews
2. Provide priority response to potential customers
3. Participate in recruiting, hiring, and training restoration teammates

Position Requirements

1. Valid driver’s license
2. High school diploma/GED; Associate degree or Bachelor’s degree preferred
3. At least 1 year of management and/or supervisory experience
4. At least 3 years of industry experience
5. IICRC certification a preferred

Skills/Physical Demands/Competencies

1. Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
2. Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
3. Ability to repetitively push/pull/lift/carry objects
4. Ability to work with/around cleaning agents
5. Ability to successfully complete a background check subject to applicable law