Restoration Project Manager

Servprohaverhillnewburyport; Haverhill (MA); On-site; USD 55,000 - 85,000; Full time

Job summary

SERVPRO of Haverhill/Newburyport is looking for a Restoration Project Manager to manage restoration projects effectively. Responsibilities include overseeing crews, ensuring quality control, and maintaining customer satisfaction. Ideal candidates should have management experience, industry knowledge, and strong organizational skills.

Benefits

401(k) matching

Company car

Training & development

Paid holidays and vacation/sick time

50% employer-paid Health Insurance

Milestone Bonuses for Long-Term Employees

Employee Referral Program

Qualifications

• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience.
• IICRC certification preferred.

Responsibilities

• Oversee all aspects of restoration projects and crews.
• Ensure scope comprehension and quality control on jobs.
• Manage the customer experience and satisfaction.

Skills

Organizational Skills

Multi-tasking

Communication

Education

High school diploma/GED

Associate degree or Bachelor’s degree preferred

Job description

Benefits:

• 401(k) matching
• Company car
• Training & development

SERVPRO of Haverhill/Newburyport is hiring a Restoration Project Manager!

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects based on estimates and approvals. QC all on going jobs daily.
• Schedule, coordinate and oversee crews and resources to provide service on active projects.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Work in conjunction with estimators to ensure scope comprehension among production staff.
• Daily monitoring of job specific digital data entry.
• Monitor production labor progress and percentages in relation to job budget.

Additional Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in positive culture building within the production department
• Participate in recruiting, hiring, and training restoration teammates

Benefits

SERVPRO of Haverhill/Newburyport offers:

• Paid holidays and vacation/sick time
• 401K w/Company Match
• 50% employer-paid Health Insurance
• Milestone Bonuses for Long-Term Employees
• Employee Referral Program

Position Requirements

• Exceptional organizational skills. Multi-tasking a must.
• Valid driver’s license
• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.