Restoration Project Manager

SERVPRO of Lakewood; Lakewood Township (NJ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Signing bonus

First‑class compensation

Career progression

Professional development

Job summary

A restoration services company in Lakewood Township is seeking a Restoration Project Manager to oversee restoration projects and teams while ensuring customer satisfaction. The ideal candidate has supervisory experience, at least 3 years in the industry, and a valid driver's license. Responsibilities include managing project scopes and coordinating crew resources. This role offers the potential for performance-based bonuses and competitive salary packages.

Qualifications

• Valid driver’s license.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience.
• IICRC certification a preferred.

Responsibilities

• Oversee all aspects of assigned restoration projects.
• Negotiate customer and/or client approval of project scope.
• Schedule and coordinate crews and resources.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Negotiating with Insurance adjusters on scope and approvals.

Skills

Ability to lift a minimum of 50 pounds regularly

Proficient in DBMX software

Ability to work with/around cleaning agents

Negotiation

Education

High school diploma/GED; Associate degree or Bachelor's degree preferred

Associate/Bachelor preferred

IICRC certification preferred

Tools

DBMX software

Job description

Servpro of Lakewood East is hiring a Restoration Project Manager!

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Signing bonus

Benefits

• First‑class compensation
• Career progression
• Professional development

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front‑line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets
• Negotiating with Insurance adjusters on scope and approvals

Additional Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates
• Proficient in DBMX software

Position Requirements

• Valid driver’s license
• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

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All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.