Restoration Project Manager

Servpro Industries, Inc.; El Paso (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company car

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Servpro Industries, Inc. in El Paso, TX seeks a Restoration Project Manager to oversee restoration projects and crews, driving operational excellence on frontline teams.

The role focuses on delivering high-quality service while maintaining safety and adherence to client requirements. Responsibilities include estimating, scheduling, subcontractor coordination, and ensuring accurate documentation and billing, with emphasis on customer satisfaction and cost control.

Qualifications

• Valid driver's license and ability to lift up to 100 pounds.
• Minimum 1 year of management/supervisory experience.
• Minimum 3 years of industry experience.
• IICRC certification preferred.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates using hardware and proprietary software.
• Negotiate customer approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources including subcontractors.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Participate in recruiting, hiring, and training restoration teammates.

Skills

Management experience

Industry experience

Driver's license

Physical ability to lift 50-100 lbs

Education

High school diploma/GED; Associate/Bachelor’s preferred

IICRC certification

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing processli>
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver’s license
• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.