Restoration Project Lead - Growth & Impact

iicrc-careers; Grand Rapids (MI); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Competitive compensation of $17-22/hr

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Southeast Grand Rapids - 10792 is seeking a Restoration Supervisor to lead on-site restoration projects and ensure top-tier customer satisfaction. You will coordinate production, supervise technicians, and maintain detailed job files to reflect the work performed.

Ideal candidates have at least 1 year in cleaning/restoration, a valid driver’s license, and a willingness to follow OSHA safety guidelines. IICRC certification is a plus but not required.

Qualifications

• Must have valid driver’s license.
• High school diploma/GED (preferred).
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Communicate and follow OSHA guidelines for job safety.
• Coach and train restoration technicians.

Skills

Supervisory experience

Customer service

Communication

Physical stamina

Education

IICRC certification (a plus)

Job description

SERVPRO of Southeast Grand Rapids - 10792 is seeking a Restoration Supervisor to lead on-site restoration projects and ensure top-tier customer satisfaction. You will coordinate production, supervise technicians, and maintain detailed job files to reflect the work performed.

Ideal candidates have at least 1 year in cleaning/restoration, a valid driver’s license, and a willingness to follow OSHA safety guidelines. IICRC certification is a plus but not required.