Restoration Project Lead

SERVPRO of Lake County; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Wellness resources

Company car

Vision insurance

Dental insurance

Job summary

SERVPRO of Lake County is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews. This front-line management role leads the team toward operational excellence and client satisfaction.

The position requires extensive industry experience, IICRC certifications, and strong leadership. Expect a competitive salary and a robust benefits package, with opportunities for career progression and professional development.

Qualifications

• Valid driver’s license.
• High school diploma or GED; associate or bachelor’s degree preferred.
• At least 3 years of management and/or supervisory experience.
• At least 7 years of industry experience.
• IICRC certification required: WRT, ASD, FSRT, OCT, TCST, OSHA 30.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Participate in recruiting, hiring, and training restoration teammates.

Skills

Management Experience

Team Leadership

Customer Service Orientation

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

IICRC Certifications (WRT/ASD/FSRT/OCT/TCST/OSHA 30)

Job description

SERVPRO of Lake County is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews. This front-line management role leads the team toward operational excellence and client satisfaction.

The position requires extensive industry experience, IICRC certifications, and strong leadership. Expect a competitive salary and a robust benefits package, with opportunities for career progression and professional development.