Restoration Production Manager

Servpro Industries, Inc.; Gaithersburg (MD); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Restoration Project Manager to lead and oversee restoration projects. This role involves preparing project estimates, negotiating with clients, and ensuring high levels of customer satisfaction. The ideal candidate should have experience in the Water/Fire restoration industry and possess strong management skills. Join a dynamic team that values professional development and offers competitive compensation and benefits. This is a unique opportunity to grow your career in a supportive environment where your contributions are recognized and rewarded.

Benefits

401(k)

Bonus based on performance

Dental insurance

Health insurance

Vision insurance

Training & development

Career progression

Professional development

Qualifications

• At least 1 year of management/supervisory experience required.
• 3+ years in Water/Fire restoration industry preferred.

Responsibilities

• Prepare estimates and negotiate project scope with clients.
• Coordinate and oversee project crews and resources.

Skills

Management skills

Customer service

Negotiation skills

Physical stamina

Education

High school diploma/GED

Associate degree

Bachelor’s degree

Tools

Proprietary software

Computer hardware

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Job Title

SERVPRO of Gaithersburg/Germantown is hiring a Restoration Project Manager!

Benefits

SERVPRO of Gaithersburg/Germantown offers:

• First-class compensation
• Superior benefits
• Career progression
• Professional development

And more!

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver’s license
• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of Water/Fire restoration industry experience
• IICRC certification

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.