Restoration Production Leader

IICRC; Springfield (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Training & development

Competitive salary

First-class compensation

Superior benefits

Career progression

Professional development

Job summary

The Production Manager role at IICRC will oversee day-to-day operations within the facility, coordinating restoration projects to meet customer quality standards at minimum costs and supervising crews.

Responsibilities include planning scope, scheduling, evaluating progress, ensuring safety, maintaining clear client communication, and driving continuous improvement to deliver a positive customer experience.

Qualifications

• High School Graduate or GED Equivalent.
• Valid Driver’s License.
• At least one year of restoration industry experience preferred.
• IICRC certification a plus, not required.
• Experience in building a strong team with tangible leadership skills.
• Strong process and results driven attitude.
• Ability to multitask and to remain detail orientated.
• Must be knowledgeable in relevant computer applications.
• Ability to successfully complete a background check subject to applicable law.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with General Manager and office staff on project progress and issues.
• Oversees the day-to-day operations of restoration crews including schedules & production levels.
• Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner.
• Develop and implement processes to improve performance.
• Developing employees for opportunities of greater responsibility, improves the abilities, skills and knowledge of production personnel through appropriate instruction and training.
• Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process.
• Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas.

Skills

Team leadership

Project coordination

Customer service

Quality control

Safety compliance

Education

High School Graduate or GED

Job description

The Production Manager role at IICRC will oversee day-to-day operations within the facility, coordinating restoration projects to meet customer quality standards at minimum costs and supervising crews.

Responsibilities include planning scope, scheduling, evaluating progress, ensuring safety, maintaining clear client communication, and driving continuous improvement to deliver a positive customer experience.