Moving/Packing and Cleaning Manager

IICRC; Austin, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Sick Paid Time Off

401(k) Matching

Competitive compensation

Personal Development Opportunities

Job summary

SERVPRO Team Shaw is seeking a Moving, Packing and Cleaning Manager to oversee the contents division across all crews and Project Managers in the market. You will own staffing, scheduling, quality, equipment, and vendor relationships, coaching teams to deliver consistent results.

Lead sessions with Project Managers, monitor safety standards, and drive customer satisfaction while developing career paths for technicians into PM and lead roles.

Qualifications

• High school diploma or equivalent required.
• 4–5+ years in moving, packing, or contents restoration; 2+ years in a lead role.
• Must have valid driver's license and clean driving record.
• Ability to lift up to 50 lbs regularly.

Responsibilities

• Own day-to-day performance of moving, packing, and content cleaning operations across the market.
• Directly manage Project Managers and crew leads responsible for inventory, packout, and cleaning.
• Build and manage crew scheduling and staffing across active jobs.
• Ensure safety, quality, and customer satisfaction targets are met.

Skills

Leadership

Communication

Organizational skills

Supervisory experience

Valid driver's license

Education

High school diploma

Tools

iCat

Proven Jobs

WorkCenter

DryBook

Job description

Moving, Packing and Cleaning Manager - SERVPRO Team Shaw

#60 Fastest Growing Private Restoration/Construction Company in the Country

$5,000 Sign on Bonus

SERVPRO Team Shaw is one of the largest SERVPROs in the country and has grown from one location in 2020 to 33 locations today across three major markets. We have assisted over 5,000+ customers with water and fire emergencies across the country. We are a full turnkey provider for our customers, doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more.

Do you love helping people through difficult situations?

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.

Position Summary

The Moving, Packing and Cleaning Manager owns the full performance of the contents division — moving, packing, and textile/content cleaning — across all crews and Project Managers in the market. This role moves beyond running a single crew to owning staffing, scheduling, quality, equipment, and vendor relationships for the entire division, while coaching Project Managers and technicians to perform at a consistent standard across every job.

Key Responsibilities

Division Oversight

• Own day-to-day performance of all moving, packing, and content cleaning operations across the market, ensuring work is completed safely, efficiently, and to industry standards on every job.
• Directly manage and develop the Project Managers and crew leads responsible for inventory, packout, cleaning, vaulting, wrapping, staging, and packback of contents.
• Build and manage crew scheduling and staffing assignments across all active jobs, balancing crew availability, job volume, and customer timelines.
• Monitor job cycle time, quality, and customer satisfaction across the division; identify and resolve bottlenecks on aging or at-risk jobs.
• Set and enforce operations procedures and protocols across all crews, in the warehouse, and while traveling to or from work or job locations.
• Step in personally on escalated or complex jobs — client communication, adjuster coordination, subcontractor coordination, and project-related staffing decisions.

Quality, Equipment & Warehouse

• Own warehouse organization, cleanliness, and equipment maintenance standards across the division.
• Manage inventory levels and supply ordering for packing and cleaning materials; approve inventory requests.
• Oversee fleet usage for the division, including box trucks and forklifts, and ensure proper vehicle and equipment care.
• Audit use of job-tracking systems (iCat, Proven Jobs Desktop/Mobile) across crews for accuracy and completeness.
• Ensure contents are packaged and transported in a way that consistently prevents damage, and address recurring issues at the root cause.

Leadership & Growth

• Recruit, interview, onboard, and train new Project Managers and technicians for the division.
• Set performance standards and conduct regular reviews for Project Managers and crew leads; hold the team accountable to production, quality, and customer satisfaction targets.
• Build career progression paths for technicians into Project Manager and lead roles.
• Support the team in obtaining online company reviews from customers.
• Partner with sales, mitigation, and reconstruction leadership to align contents capacity with the pipeline and customer commitments.
• Promote and enforce a strong safety culture across every crew and job site.

Compensation & Schedule

Bonus and Commission Plan with Competitive Base Salary

Availability for overtime and on-call hours will be required during peak demand or emergency responses

Qualifications

Required

• High school diploma or equivalent
• 4–5+ years of experience in moving, packing, or contents restoration, including at least 2 years in a lead or supervisory role over multiple crews or jobs
• Demonstrated experience managing or developing other Project Managers, leads, or technicians — not just individual job execution
• Valid driver's license with a clean driving record
• Ability to lift, carry, and move up to 50 lbs. regularly
• Strong communication, organizational, and leadership skills
• Proficiency with smartphones, tablets, and job-tracking software (iCat, Proven Jobs Desktop/Mobile)
• Availability for on-call rotation, evenings, weekends, or overtime as needed

Preferred

• IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areas
• Experience working directly with insurance adjusters or property managers
• Familiarity with SERVPRO job documentation systems (WorkCenter, DryBook, etc.)
• Experience managing warehouse operations, fleet, or inventory at scale
• Bilingual (English/Spanish) a plus

Benefits

• Medical, Dental, Vision
• Paid Time Off
• Sick Paid Time Off
• Matching 401(k)
• Competitive compensation
• Personal Development Opportunities