Restoration Operations Leader — Growth & Process Champion

SERVPRO of Austin & Albert Lea/Mason City; Albert Lea (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Bonus based on performance

Competitive salary

Training & development

Opportunity for advancement

Career progression

Premium benefits

Job summary

SERVPRO is seeking a Mitigation Manager to lead the restoration division and manage day-to-day operations in the Albert Lea/Austin and Mason City area. The role reports to the General Manager and focuses on scheduling, quality control, and cost-effective processes to meet customer standards.

The candidate will guide crews, improve operations, and develop staff through hands-on leadership, training, and safety-focused practices.

Qualifications

• High School Graduate or GED Equivalent.
• Valid Driver’s License.
• 2+ years of management experience.
• At least one year of restoration industry experience preferred.
• IICRC certifications preferred.
• Experience building a strong team with tangible leadership skills.
• Strong process and results driven attitude.
• Ability to multitask and to remain detail orientated.
• Must be knowledgeable in relevant computer applications.

Responsibilities

• Oversees the day-to-day operations of restoration crews including schedules & production levels.
• Manages the tasks and activities of a diverse workforce to ensure jobs are being processed within a timely manner.
• Effectively communicates with all members of the restoration staff and delegates the appropriate duties for each team member.
• Develop and implement processes to improve performance.
• Develop employees for opportunities of greater responsibility, improves the abilities, skills and knowledge of production personnel through appropriate instruction and training.
• Works with support personnel to ensure that all aspects of the job are met to prevent any delays in the job process.
• Ensures strict compliance with all safety procedures and implements safe working procedures in assigned restoration areas.

Skills

Leadership

Communication

Project management

Safety procedures

Team building

Multitasking

Detail orientation

Education

High School Diploma or GED

Job description

SERVPRO is seeking a Mitigation Manager to lead the restoration division and manage day-to-day operations in the Albert Lea/Austin and Mason City area. The role reports to the General Manager and focuses on scheduling, quality control, and cost-effective processes to meet customer standards.

The candidate will guide crews, improve operations, and develop staff through hands-on leadership, training, and safety-focused practices.