Restoration Operations Leader: Field & Office Excellence

Jenkins Restorations; Kenilworth Estates (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Jenkins Restorations in Nashville, TN seeks an Operations Lead to oversee the execution, coordination, and leadership of all claims within the branch. This full-time role combines field work and office duties to ensure efficient handling from first notice of loss through completion.

You will lead branch operations, manage staff, coordinate with customers and adjusters, and uphold company standards while maintaining safety and quality.

Qualifications

• Associate's degree (A.A or A.S) or equivalent, 6 months to 1 year related experience and/or training.
• At least 2 years of restoration experience.

Responsibilities

• Lead branch operations and ensure timely claim handling.
• Oversee job flow from intake to completion.
• Coordinate with customers, adjusters, and vendors.
• Coach and develop branch staff.
• Maintain office and equipment oversight.

Skills

Leadership

Team coordination

Customer service

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Job description

Jenkins Restorations in Nashville, TN seeks an Operations Lead to oversee the execution, coordination, and leadership of all claims within the branch. This full-time role combines field work and office duties to ensure efficient handling from first notice of loss through completion.

You will lead branch operations, manage staff, coordinate with customers and adjusters, and uphold company standards while maintaining safety and quality.