Restoration Operations Leader (Field & Office)

Jenkins-Restoration; Phoenix (AZ); On-site; USD 75,000 - 115,000; Full time

Job summary

Jenkins-Restoration in Phoenix, AZ seeks an Operations Lead to oversee claims from intake to completion. This full-time exempt role blends field and office work, emphasizing leadership, safety, and branch standards.

You will coordinate project flow, supervise technicians and project managers, run daily huddles, and communicate with customers, adjusters, and stakeholders. Strong knowledge of Microsoft Office and English language required; restoration experience preferred.

Qualifications

• Associates degree or equivalent with 2 years restoration experience.
• At least 2 years of restoration experience.
• Ability to perform duties safely and professionally.

Responsibilities

• Serve as the primary operational leader at the branch level.
• Ensure all claims are handled efficiently, accurately, and in accordance with company standards.
• Maintain oversight of job flow from intake through completion, ensuring timely progression and issue resolution.
• Hold daily office huddles to align the team on priorities and performance expectations.
• Manage branch equipment, inventory, and staff deployment to support branch operations.

Skills

Operations leadership

People leadership

Communication

Safety awareness

English proficiency

Education

Associate's degree / 2-year degree

Tools

Microsoft Office Suite

Excel

Job description

Jenkins-Restoration in Phoenix, AZ seeks an Operations Lead to oversee claims from intake to completion. This full-time exempt role blends field and office work, emphasizing leadership, safety, and branch standards.

You will coordinate project flow, supervise technicians and project managers, run daily huddles, and communicate with customers, adjusters, and stakeholders. Strong knowledge of Microsoft Office and English language required; restoration experience preferred.