Restoration Lead Tech / Crew Chief

IICRC; Hendersonville (TN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

401(k) matching

Advancement opportunities

Training & development

Health insurance

Competitive compensation

Career progression

Job summary

SERVPRO of Sumner County is hiring a Restoration Supervisor to lead front-line restoration work, coordinate production, and ensure quality service. The role emphasizes supervising technicians, managing client expectations, and maintaining detailed job files.

Responsibilities include employee coaching, material usage oversight, and communication with the project manager to keep projects on track. OSHA compliance and safety are essential in daily tasks.

Qualifications

• Valid driver's license required.
• At least 1 year of cleaning/restoration/construction experience.
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled, with quality control.
• Manage customer experience and overall satisfaction, tracked via online reviews.
• Supervise restoration technicians and communicate clear expectations.
• Document detailed job files to support services provided.
• Manage labor and consumables on assigned projects.
• Communicate progress and issues to project manager and office staff.
• Follow OSHA guidelines and protect assets; coach and train technicians.

Skills

Valid driver's license

1+ year restoration experience

IICRC certification (a plus)

Education

High school diploma / GED

Job description

• Professional development

Benefits

• 401(k) matching
• Opportunity for advancement
• Training & development
• Health insurance

SERVPRO of Sumner County is hiring a Restoration Supervisor!

Benefits

SERVPRO of Sumner County offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO® brand, the Lead Tech / Crew Chief demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Compensation: $24.00 - $27.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.