Restoration Crew Chief

IICRC; McKees Rocks (Allegheny County); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

SERVPRO is seeking a Front-line Restoration Crew Chief to lead and coordinate restoration projects, ensuring high quality and customer satisfaction from start to finish.

This hands‑on leadership role require guiding a crew, supervising technicians, and maintaining safety and efficiency on job sites. Training and advancement opportunities are available within our expansive SERVPRO network.

Qualifications

• Valid driver’s license.
• High school diploma/GED preferred.
• Minimum 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus.

Responsibilities

• Coordinate and perform restoration production processes according to schedule with quality control on job sites.
• Manage customer and client experience to support high satisfaction and positive online reviews.
• Set clear expectations for restoration technicians and supervise daily activities.
• Document detailed, accurate job files to support services rendered.
• Manage labor usage, consumables, and efficiency on assigned projects.
• Communicate job status updates to the project manager and office staff.

Skills

Valid driver's license

Education

High school diploma/GED

Tools

IICRC certification

Job description

Responsive recruiter

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Lead With Confidence. Make an Impact. Join a Team That Helps People Recover.

As a front‑line representative of the SERVPRO® brand, the Restoration Crew Chief plays a key role in delivering our Here to Help® promise. In this hands‑on leadership role, you’ll coordinate, monitor, and perform restoration activities while supporting your team and ensuring a positive customer experience from start to finish.

If you’re dependable, detail-oriented, and ready to guide a crew toward excellence, this is the opportunity for you!

Key Responsibilities

• Coordinate and perform production processes according to schedule, ensuring quality control on all job sites
• Manage the customer and client experience, supporting high satisfaction and positive online reviews
• Set clear expectations for restoration technicians and supervise their daily activities
• Document detailed, accurate job files to support services rendered
• Manage labor usage, consumable materials, and efficiency on assigned projects
• Communicate with the project manager and office staff to share job status updates and address issues promptly

Additional Responsibilities

• Follow and reinforce all OSHA safety standards on job sites
• Protect equipment, vehicles, and materials to maximize company assets
• Coach, mentor, and train restoration technicians for skill and career growth

Position Requirements

• Valid driver’s license
• High school diploma/GED preferred
• Minimum 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus

Skills & Physical Requirements

• Ability to lift at least 50 lbs. regularly (and up to 100 lbs. with assistance)
• Ability to climb ladders, work at ceiling heights, and navigate tight spaces (attics, crawl spaces)
• Ability to repetitively push, pull, lift, and carry objects
• Comfortable working with and around various cleaning agents

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Compensation: $26.00 - $28.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.