Restoration Growth & Operations Lead

iicrc-careers; Puyallup (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

401(k) after 1 year with 4% employer-m

1

Job summary

SERVPRO Team Friermuth is hiring a Restoration Manager to lead mitigation operations and drive revenue through consultative selling. You will inspect, scope, and estimate projects, convert opportunities into signed work, and guide crews to deliver on-time, safe, and profitable results.

We offer a competitive base salary with performance-based incentives and a range of benefits. You will coordinate with business development, manage customer relationships, and ensure quality across all stages of a

Qualifications

• 3+ years in restoration, construction, or field operations; 1+ year in people leadership.
• Proven consultative sales track record—comfortable presenting solutions and closing.
• Proficiency with estimating and job management software (e.g., Xactimate).
• Strong communication, negotiation, planning, and problem solving skills.
• IICRC certifications preferred (WRT, ASD, AMRT); OSHA 10/30 a plus.
• Valid driver’s license; ability to work an on call rotation when needed.
• Ability to complete background check and drug test as required by Servpro.

Responsibilities

• Sales & Revenue Growth: Conduct on-site inspections, develop scopes of work, and prepare accurate estimates.
• Close projects from inspections by presenting solutions, setting expectations, and earning trust.
• Maintain a high closing ratio on assigned leads and self-generated opportunities.
• Partner with Business Development to maximize revenue, margin, and customer retention.
• Own the follow through: ensure deposits, authorizations, and job files are complete to start work promptly.
• Operations & Delivery: Manage the customer experience end to end; set scope, timeline, and cadence.
• Schedule and coordinate crews, equipment, and vendors for efficient job execution.
• Oversee job cost control (labor, materials, equipment, subcontractors) and change orders.
• Ensure safety, risk management, and compliance with standards and regulatory requirements.
• Review job documentation and audit for completeness and quality.
• People & Leadership: Recruit, train, coach, and develop Supervisors/Technicians; model values.
• Set priorities, remove roadblocks, recognize wins.
• Foster a learning culture with feedback and continuous improvement.
• Administration & Communication: Communicate with customers, adjusters, property managers, and stakeholders.
• Produce timely reports on pipeline, revenue, margin, cycle time, and customer satisfaction.

Skills

Consultative sales

Leadership

Negotiation

Communication

Problem solving

Tools

Xactimate

Job description

SERVPRO Team Friermuth is hiring a Restoration Manager to lead mitigation operations and drive revenue through consultative selling. You will inspect, scope, and estimate projects, convert opportunities into signed work, and guide crews to deliver on-time, safe, and profitable results.

We offer a competitive base salary with performance-based incentives and a range of benefits. You will coordinate with business development, manage customer relationships, and ensure quality across all stages of a