Restoration Crew Lead: Fire & Water Response

IICRC; Old Bridge (NJ); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Competitive salary

Dental insurance

Job summary

IICRC is seeking a Restoration Crew Chief to lead restoration projects, coordinate crews, and respond to service calls in the New Jersey area. You will supervise production work, ensure safety, and maintain customer relations while delivering timely, high-quality results.

The role requires hands-on leadership, strong communication, and the ability to manage multiple tasks in challenging environments. On-call shifts and potential after-hours work are part of the schedule.

Qualifications

• Effective written and oral communication.
• Experience in cleaning/restoration preferred.
• High school diploma or GED.
• IICRC certifications preferred.
• Ability to travel locally or out of state when necessary.

Responsibilities

• Lead and manage restoration crews on fire, water, mold, and cleaning jobs from start to completion.
• Respond to emergency service calls, including after-hours incidents, as part of an on-call rotation.
• Perform initial site inspections, assess scope of work, and develop job action plans.
• Set up containment, equipment, and workflow to ensure efficient job execution.
• Supervise, train, and direct Production Technicians to ensure quality work and adherence to SERVPRO standards.
• Monitor job progress, adjust plans as needed, and ensure timelines and customer expectations are met.
• Maintain clear and consistent communication with customers, insurance representatives, and management.
• Complete and oversee job documentation, including photos, moisture logs, and daily progress updates in SERVPRO systems.
• Ensure all work is performed in compliance with SERVPRO processes, safety standards, and industry best practices.
• Identify safety hazards and enforce proper use of PPE and safety controls on all job sites.
• Manage equipment and materials, ensuring proper use, maintenance, and inventory control.
• Control labor and material costs to meet budget and profitability goals.
• Perform hands-on production work alongside crew as needed.
• Promote excellent customer service and identify opportunities for add-on services.

Skills

Effective communication

Restoration experience

Education

High school diploma/GED

IICRC certifications preferred

Job description

IICRC is seeking a Restoration Crew Chief to lead restoration projects, coordinate crews, and respond to service calls in the New Jersey area. You will supervise production work, ensure safety, and maintain customer relations while delivering timely, high-quality results.

The role requires hands-on leadership, strong communication, and the ability to manage multiple tasks in challenging environments. On-call shifts and potential after-hours work are part of the schedule.