RESTORATION CREW CHIEF (Fort Wayne, IN)

Ciocca; Fort Wayne, Northern (IN, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Accident insurance

Paid time off

Referral program

Job summary

Ciocca is seeking a Restoration Crew Chief to lead complex restoration projects from inception to completion. You will oversee all phases, ensuring on-time delivery, scope alignment, and client satisfaction in a dynamic restoration environment.

The role requires construction management capabilities, superb coordination, and a hands-on approach to transforming damaged properties into safe, functional spaces. Full-time position based in Indiana with competitive pay.

Qualifications

• Minimum 2 years of fire and water restoration experience preferred.
• IICRC WRT and ASD certifications required.
• Strong leadership and communication abilities essential.
• Customer service experience preferred.
• Ability to prioritize and manage time effectively.

Responsibilities

• Prepare accurate scope of work for projects.
• Prepare accurate project estimates.
• Direct analysis and solution of problems.
• Coordinate project repairs and scheduling.
• Manage technicians and subcontractors.
• Liaise with insurance companies and property owners.
• Manage project budget including labor, equipment, and supplies.
• Maintain open communication with customers and sub-contractors.
• Follow up on customer inquiries.

Skills

2 years restoration experience

General construction knowledge

Leadership

Communication

Customer service

Time management

Valid driver’s license

Background check

Drug screen

Education

IICRC WRT certification

IICRC ASD certification

Tools

N/A

Job description

Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers.

Pay: $50,000.00 - $70,000.00 per year

Job Summary

We are seeking a dynamic and detail-oriented Restoration Crew Chief to lead and coordinate complex restoration projects from inception to completion. This role offers an exciting opportunity to oversee all phases of restoration work, ensuring projects are delivered on time, within scope, and aligned with client expectations. The ideal candidate will possess strong construction management expertise, exceptional project coordination skills, and a passion for restoring properties efficiently and effectively. Join us to make a tangible impact by transforming damaged or distressed properties into safe, functional, and beautiful spaces.

ESSENTIAL FUNCTIONS

Daily job responsibilities/functions to include, but not limited to:

• Prepare an accurate scope of work for projects
• Prepare accurate project estimates
• Recommend and take action to direct the analysis and solutions of problems
• Coordinate project repairs and schedule
• Manage technicians and subcontractors
• Work with insurance companies and property owners
• Manage all components of project budget including labor expense, equipment, and supply purchases.
• Maintain open communication with customers, employees and subcontractors
• Follow-up on customer inquiries and questions
• Establish and maintain good relationships with insurance companies
• Ensure adherence to company standards and quality
• Complete all paperwork
• Facilitate collection of monies from insurance companies & property owners

QUALIFICATIONS

• 2 years of fire and water restoration Experience (preferred)
• IICRC Certifications- WRT and ASD
• General construction knowledge
• Excellent communication and leadership skills
• Customer service experience (preferred)
• Ability to prioritize and manage time
• Valid Driver’s License (Required)
• Acceptable driving record to meet company insurance requirements (Required)
• Acceptable Criminal Background Check (Required)
• Acceptable Drug Screen (Required)

PHYSICAL DEMANDS

This work requires routine walking, standing, bending, climbing, carrying items weighing up to fifty pounds and working in inclement weather.

Job Type

Full-time

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Accident insurance
• Paid time off
• Referral program

Schedule

• Monday to Friday
• Weekends as needed

Join us in delivering exceptional restoration solutions that rebuild communities and restore hope. Your expertise will help transform challenging projects into success stories while advancing your career in a vibrant and supportive environment.

Quality Work, Responsive Service, and a Commitment to People.

This is a full time position