Restaurant Team Leader: Shift Supervisor & Guest Experience

Hunter Super Techs - TurnPoint; Little Rock (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Schlotzsky's in Little Rock, AR is seeking a Team Leader to support daily restaurant operations. You will supervise assigned shifts, help manage front-of-house and back-of-house tasks, and ensure top-quality food, service, cleanliness, and safety.

The role also involves addressing guest feedback and coaching new hires to uphold brand standards. Open and close the restaurant in the absence of upper management, monitor speed of service, and ensure proper cash handling.

Qualifications

• Supervise assigned shifts and coordinate team activities.
• Deliver consistent, friendly guest service and uphold brand standards.
• Oversee both front-of-house and back-of-house tasks to control labor costs.
• Provide on-the-job training to team members, including new hires.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure guest experiences are positive and atmosphere is welcoming.
• Manage FOH and BOH shift tasks to control labor costs.
• Monitor speed of service to maintain guest satisfaction.
• Address guest comments and complaints; escalate when needed.
• Oversee training of team members, including new hires.
• Enforce uniform policy and standards.
• Ensure proper cash handling procedures.
• Open and close the restaurant in the absence of upper management.

Skills

Team supervision

Guest service

FOH/BOH management

Training

Cash handling

Education

High School Diploma or equivalent

Job description

Schlotzsky's in Little Rock, AR is seeking a Team Leader to support daily restaurant operations. You will supervise assigned shifts, help manage front-of-house and back-of-house tasks, and ensure top-quality food, service, cleanliness, and safety.

The role also involves addressing guest feedback and coaching new hires to uphold brand standards. Open and close the restaurant in the absence of upper management, monitor speed of service, and ensure proper cash handling.