Restaurant Team Lead: Elevate Performance & Team Culture

Topgolf; Akron, Northern (OH, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) match

Mental health benefits

Job summary

Topgolf Akron is seeking a driven leader to guide a high-energy team in delivering outstanding guest experiences. You will coach staff, monitor performance, and partner with other departments to maintain smooth operations.

The role requires strong communication, problem-solving, and the ability to inspire a diverse team across busy shifts, including evenings, weekends, and holidays. Join a supportive, inclusive culture with great benefits.

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit y to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership

Communication

Problem-solving

Time management

Motivation

Team building

Staff coaching

Regulatory knowledge

Physical stamina

Software proficiency

Education

High school diploma

Tools

POS systems

Restaurant software

Job description

Topgolf Akron is seeking a driven leader to guide a high-energy team in delivering outstanding guest experiences. You will coach staff, monitor performance, and partner with other departments to maintain smooth operations.

The role requires strong communication, problem-solving, and the ability to inspire a diverse team across busy shifts, including evenings, weekends, and holidays. Join a supportive, inclusive culture with great benefits.