RESTAURANT SUPPORT STAFF

donkeygr; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Insurance

401k

Food & beverage discounts

Employee discounts

Advancement opportunities

Training & development

Tip sharing

Cross training raises

Paid time off

Discounts for staff

Early nights

Job summary

donkeygr is hiring restaurant staff to deliver exceptional guest experiences in a fast-paced environment. You will take orders, serve guests, and ensure accuracy while promoting menu knowledge and specials.

Part-time and full-time positions are available. Compensation is hourly plus tips, with cross-training opportunities and benefits including insurance and 401(k) options. A positive attitude and TIPS certification are valued traits.

Qualifications

• Must maintain strong organizational skills.
• Detail oriented with accuracy in guest orders and service.
• Positive, welcoming, and upbeat attitude.
• Excellent communication to inspire consistency and excellence.
• Must be TIPS certified (or equivalent) with knowledge of responsible alcohol service.

Responsibilities

• Provide outstanding customer service during all service styles.
• Handle take-out orders and bring food to tables.
• Educate guests on menu items and promotions to drive sales.
• Maintain expo windows with focus on food quality and accuracy.
• Manage time effectively and ensure efficient service steps.
• Keep work areas clean and stocked; assist with setup each day.

Skills

Organization

Attention to detail

Positive attitude

Communication

TIPS certified

Job description

Benefits

• Insurance
• 401k
• Food and Beverage Discounts at all locations
• Employee discounts
• Opportunity for advancement
• Training & development

Join Our Team!

We are building a team that promotes an upbeat culture, stability and consistency, and plenty of future growth opportunities. Our managers are highly involved in day to day operations, coaching and guidance, and promoting teamwork for the best work life balance of all employees.

Benefits

• Pay: Hourly plus tips - generous portion of a tip split, along with take out tips!
• Cross Training pay raises. The more you learn, the more money you make!
• Performance Based Scheduling - you control your schedule.
• Paid Time Off to be used for any reason, earned the moment you start and you can redeem after 120 days of employment.
• Discounts at all of our locations, for you and a guest!
• Insurance for full time employees!
• Internal growth opportunities.
• Early nights!

Areas of Focus

• Provide extraordinary customer service during all volume styles of business
• Handling take-out orders and running food to guest tables
• Bringing salesmanship opportunities to each guest interaction
• Managing expo windows with a focus on food quality, ticket time management and accuracy
• Being a "menu expert" and be able to educate guests on our bar and food menus effectively
• Excelling with time management and steps of service
• Assist with maintaining clean and well-stocked areas during service, including pre-bussing
• Setting up the restaurant for success daily

Requirements

• Strong organizational skills to manage the needs of the restaurant
• Detailed oriented
• Having a positive, welcoming, and upbeat attitude
• Must be, or willing to be, TIPS certified (or equivalent), with a strong understanding of responsible alcohol service and compliance with local regulations
• Communication skills to inspire and motivate consistency and excellence
• Strong belief in a professional and ethical approach to guest services

Reports To: General Manager
Pay: Hourly + Tips
Hours: Part Time & Full Time Available

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

If you’re passionate about food, driven to provide exceptional service, and excited to be part of a dynamic team, we’d love to hear from you!