Restaurant Supervisor (Seasonal)

TPG Hotels and Resorts

Chatham (MA)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan with Company Match

Paid Time Off, Vacation and Holidays

Hotel Discounts to TPG portfolio properties

Job summary

TPG Hotels and Resorts in Chatham, Massachusetts is seeking a Restaurant Supervisor to manage daily operations of the hotel’s restaurant. Responsibilities include training staff, enhancing guest satisfaction, inventory management, and ensuring adherence to safety and health standards. Applicants should possess strong leadership and customer service skills, with a preference for those with a hospitality degree. Health, dental, and vision insurance along with flexible spending accounts and retirement plans are offered as part of the benefits package.

Qualifications

Previous experience in a supervisory or leadership role in hospitality.
Ability to multitask and remain organized in a fast-paced environment.
Knowledge of food and beverage service and safety standards.

Responsibilities

Supervise and train staff for excellent customer service.
Monitor service delivery and ensure adherence to hotel standards.
Manage inventory and maintain stock levels.

Skills

Strong communication skills

Leadership skills

Customer service skills

Problem-solving abilities

Multitasking ability

Knowledge of health regulations

Education

High school diploma or equivalent

Degree in hospitality or related field

Job description

Job Overview

The Restaurant Supervisor is responsible for overseeing the daily operations of the hotel’s restaurant, ensuring a high standard of service, efficiency, and guest satisfaction. This role involves managing a team of servers and bartenders, maintaining a clean and inviting environment, and ensuring that the bistro runs smoothly while upholding the hotel’s standards for quality and hospitality.

What You’ll Be Doing

Supervise, train, and motivate staff to ensure excellent customer service.
Assign duties to team members, monitor performance, and provide feedback and coaching.
Conduct regular team meetings to communicate expectations, goals, and updates.
Greet and assist guests as needed, ensuring a high level of guest satisfaction.
Handle guest complaints and special requests in a professional and efficient manner.
Monitor service delivery and ensure staff adhere to hotel standards for quality and hospitality.
Oversee the day-to-day operations of the restaurant, ensuring smooth service flow.
Manage inventory and ensure stock levels are maintained, placing orders as necessary.
Monitor food and beverage quality to ensure they meet hotel and health standards.
Ensure all safety, cleanliness, and health regulations are adhered to by staff.
Maintain cleanliness and organization in the bistro and dining areas.
Ensure compliance with food safety standards and proper food handling procedures.
Monitor and manage the restaurant’s cash handling and point-of-sale transactions.
Prepare reports on restaurant operations, sales, and guest feedback for management.
Work closely with the hotel’s front desk and management teams to ensure seamless service for hotel guests.

Skills And Abilities

High school diploma or equivalent; a degree in hospitality or related field is preferred.
Previous experience in a supervisory or leadership role within a hospitality or food and beverage environment.
Strong communication and leadership skills.
Excellent customer service and problem-solving abilities.
Ability to multitask and remain organized in a fast-paced environment.
Knowledge of food and beverage service, health regulations, and safety standards.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits